General terms and conditions

Article 1 – Identity of the entrepreneur

Cosmic Health
Chamber of Commerce number: 94077894
VAT identification number: Nl005062613B75
Address: Netherlands, Sittard
Email: Cosmichealth.gems@gmail.com

Article 2 – Applicability

These general terms and conditions apply to all offers, orders and agreements concluded via www.cosmichealth.nl.

Article 3 – Offers and formation of the agreement

All offers are without obligation and can be revoked as long as the order has not been confirmed by us.
The agreement is concluded at the moment the order has been confirmed by us via email.

Article 4 – Prices and payment

All prices include VAT and exclude shipping costs, unless stated otherwise.
Payment must be made immediately via the available payment methods (iDEAL, Klarna, credit card, Apple Pay, etc.).
In case of non-payment, we reserve the right to cancel the order.

Article 5 – Delivery and delivery time

We usually ship within the Netherlands within 1 working day after receipt of payment.
International shipments are possible; any additional shipping costs and longer delivery times will be shown at checkout.
We are not liable for delays beyond our control (e.g., due to carriers).

Article 6 – Right of withdrawal

You have the right to dissolve the purchase within 14 days of receipt without giving reasons.
The withdrawal period starts the day after receipt of the product.
To exercise the right of withdrawal, you must inform us of this within the period via a clear statement (e.g., email).
Return shipment must take place within 14 days of withdrawal, at the consumer's expense.

Exclusion of the right of withdrawal:
The right of withdrawal does not apply to products that are custom-made or ordered especially for you.

Article 7 – Return conditions

Returned products must be unused and in their original packaging.
We reserve the right not to accept returns that do not meet these conditions or to charge a reduction in value.
Refund will take place within 5 working days after receipt of the product.

Article 8 – Warranty and complaints

Our products are covered by the statutory warranty.
Complaints must be reported to us in writing within 7 days of receipt.
We will resolve complaints as soon as possible and in consultation.

Article 9 – Liability

Our liability is limited to the amount of the relevant order.
We are not liable for indirect or consequential damage.
We cannot be held liable for damage caused by third parties (e.g., carriers).

Article 10 – Privacy

We process your personal data according to our privacy policy, which can be found at www.cosmichealth.nl/privacy.
Personal data will only be used for the processing of orders and communication.

Article 11 – Intellectual property

All texts, images and designs on the website are the property of Cosmic Health or are used with permission.
It is not permitted to copy or use these without written permission.

Article 12 – Force majeure

In case of force majeure, we are entitled to suspend delivery or dissolve the agreement without liability for damages.
Force majeure includes circumstances beyond our control, including natural disasters, war, strikes and transport problems.

Article 13 – Applicable law and disputes

Dutch law applies to all agreements.
Disputes will preferably be resolved in mutual consultation.
If necessary, the competent court in the Netherlands has jurisdiction.