Order and Delivery

Question: When can I expect my order?

Answer: The average delivery time is 1-2 business days.

Question: The expected delivery time has passed, where is my order?!

Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process.

If you have not received anything 3 days after the expected delivery time, please contact us.

Question: What are the shipping costs?

Answer: The exact shipping costs are always clearly indicated during the ordering process. Modified rates apply for shipping to Belgium and other EU countries, and for shipments outside the EU, additional costs or customs duties may apply.

Track and Trace

Question: Where can I find my Track and Trace code?

Answer: After shipment, you will receive an email with a tracking number (please also check your spam folder). You can use this to track the status of your order via our website.

Question: The Track and Trace code shows no information, how is this possible?

Answer: Track and Trace information is available from the moment your package arrives at the postal company. Please note that there may be some delay.

Contact

Question: How can I contact customer service?

Answer: You can contact our customer service via cosmichealth.gems@gmail.com or the contact form on our website. We aim to answer all questions within 24 hours.