Exchanges and returns

You can return your order within 14 days of receipt. Once we have received the return in good condition, we will refund the purchase amount to your account within 5 working days.

Returning your order is easy in three steps:

Step 1: Request the return form via cosmichealth.gems@gmail.com and fill it in completely.

Step 2: Return your order. Return shipping costs are at your own expense. Include the completed return form and send the package to the address specified on the form. Make sure to provide the package with a Track & Trace code. As the sender, you are responsible for correct delivery.

Step 3: Receive your money back. Once we have received and checked the package, we will ensure that the purchase amount is refunded within 5 working days.

PLEASE NOTE:

If a return arrives damaged or broken, we will contact you to assess the situation. A refund can only be refused if the damage was not caused by transport or was not reported in time.

* In case of damage during transport, the customer and seller must report it to the delivery service. Once this is done, the delivery service investigates what happened and who is responsible. They then determine whether they will compensate for the damage. If so, they pay compensation to the seller. The seller uses this compensation to refund the customer. Throughout this entire process, the seller and customer remain in contact to coordinate everything properly. Please note that this may take some time.

Gemstones that have been selected or sourced on personal request, custom-made, or according to specific wishes cannot be returned. This is because these stones have been specially chosen for you.